Privacy Policy

1. Introduction

Rumah Luxe ("we", "us", "our") is committed to protecting the personal data of our clients, website visitors, and all individuals who interact with our services. This Privacy Policy describes how we collect, use, store, and protect your personal information in connection with our waterfront rental consultancy services in Singapore.

This policy is issued in accordance with Singapore's Personal Data Protection Act 2012 (PDPA) and applies to all personal data collected through our website at rumah.sbs, by telephone, email, or in person.

For questions regarding this policy, contact us at [email protected].

2. Data We Collect

2.1 Information You Provide

When you engage with Rumah Luxe, we may collect the following personal data:

• Full name and preferred form of address
• Email address and telephone number
• Residential address or postal address (where relevant to service delivery)
• Property preferences, lease details, and tenancy documentation
• Correspondence and notes from advisory sessions
• Financial information where required for custodianship billing

2.2 Information Collected Automatically

When you visit our website, we may automatically collect technical data including your IP address, browser type, pages visited, and time spent on the site. This information is used for website improvement purposes only.

2.3 Legal Basis for Processing

We process your personal data on the basis of your consent (provided through form submission or direct engagement), the performance of a contract for service delivery, and our legitimate interest in operating a professional advisory service.

3. How We Use Your Data

Your personal data is used for the following purposes:

• Delivering the services you have engaged us for, including residence curation, lease advisory, and custodianship
• Communicating with you about your enquiry or ongoing engagement
• Preparing tenancy documentation and advisory materials
• Coordinating with landlords, vendors, or other parties where you have authorised us to do so
• Complying with legal and regulatory obligations under Singapore law
• Improving our website and service quality

We do not use your personal data for unsolicited marketing purposes without your consent, and we do not sell or rent your data to third parties.

4. Data Sharing

We share personal data only in the following circumstances:

• With landlords, property developers, or managing agents where required to facilitate a tenancy you have expressed interest in
• With approved maintenance vendors, where you have engaged our custodianship service and vendor coordination is required
• With legal or professional advisors, where required in connection with our service delivery
• With regulatory authorities, where required by applicable Singapore law

In all cases, data sharing is limited to what is necessary for the stated purpose, and third parties are required to handle data responsibly and in accordance with applicable law.

5. Data Protection Measures

We maintain reasonable security arrangements to protect personal data against unauthorised access, disclosure, modification, or destruction. These include:

• Access controls limiting data access to relevant team members
• Secure communication practices for transmitting sensitive documents
• Regular review of data handling practices
• Prompt notification procedures in the event of a data breach, in accordance with PDPA obligations

6. Cookie Information

Our website uses cookies to improve user experience and collect basic analytics data. You may manage your cookie preferences at any time through our Cookie Policy page. Essential cookies necessary for basic website function cannot be disabled.

7. Data Retention

We retain personal data for as long as is necessary to fulfil the purposes described in this policy, or as required by applicable law. In general:

• Enquiry data where no engagement followed: retained for up to 6 months
• Active client engagement data: retained for the duration of the engagement and up to 7 years thereafter
• Tenancy documentation: retained for the duration of the tenancy and up to 7 years after lease expiry

8. Your Rights Under the PDPA

As a data subject under Singapore's PDPA, you have the right to:

• Access personal data we hold about you
• Request correction of inaccurate or incomplete data
• Withdraw consent for data processing where consent is the legal basis
• Lodge a complaint with Singapore's Personal Data Protection Commission (PDPC) at pdpc.gov.sg

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

10. Children's Privacy

Our services are intended for adults aged 18 and above. We do not knowingly collect personal data from individuals under 18.

11. International Transfers

We process and store personal data primarily within Singapore. Where data is transferred to recipients outside Singapore, we take steps to ensure an equivalent level of protection applies.

12. Policy Updates

We may update this policy from time to time. Where changes are material, we will notify active clients by email. Continued use of our services following any update constitutes acceptance of the revised policy. The date at the top of this page reflects the most recent revision.

13. Contact

Rumah Luxe
22 Balmoral Road, Singapore 259801
Email: [email protected]
Phone: +65 9517 4836